1. What is Addy?

    Addy is an independent media marketplace that makes buying and placing local advertising as easy and affordable as possible.

  2. How is Addy able to offer ads at such affordable rates?

    Addy leverages the buying power of thousands of local businesses to negotiate the lowest possible rates with our media providers. And with no salespeople and super efficient processes we’re able to keep costs low.

  3. Why is there a limited quantity of each ad type?

    With some types of media, there is simply a fixed number of impressions or spots available. With other types, like national magazines, it's about maintaining the reader experience. While these magazines are delighted to offer local exposure, they don't want so many local ads that the character of their media is altered.

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  1. When do I pay for my ads?

    For the ads you are purchasing with a closing date within 30 days, you will be charged in full at checkout. If the closing date is more than 30 days away, your payment will be processed on the 15th of the month that the media closes.

  2. Am I able to update my payment method later for future media that I'm reserving today?

    You can easily edit your credit card information under Your Account. And if your credit card is expiring before a future payment is due, you will be automatically notified in time to update it.

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After Placing Your Order

  1. What's meant by Materials Date?

    The Materials Date is when your final ad must be received by Addy. Materials must be submitted before 11:59 PM EST of that date.

  2. How do I submit my ad creative?

    Simply upload your ad on the Your Orders page by selecting an open order and clicking the Upload New Ad button. If you'd like to use an ad you've already uploaded, just choose Select From Previous Ads.

  3. Can Addy assist me in redesigning, reformatting or creating my ad?

    While we are not an ad agency and don't offer copywriting or photography services, we’re happy to help you compose your existing materials into an ad for a production fee of $250. Simply open the order you'd like help with in Open Orders and choose Need Help With This Ad? Please be sure to begin this process at least 72 hours before the Materials Date.

  4. Can I cancel an order after it has been placed?

    You can cancel an order anytime up to 11:59 pm EST of the closing date. Simply select the open order you wish to cancel in Your Orders and click Cancel Order. If the item has already been paid for, a refund will be issued.

  5. Can I change my creative after it has been uploaded and confirmed?

    Yes, simply return to the open order in Your Orders and upload a new ad. New creative can be uploaded anytime before 11:59 pm EST on the Materials Date.

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